Returns & Refunds

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Return window
We accept returns within [30 days] of delivery. Items must be unworn, unwashed, and with original tags attached.

How to start a return

  1. Go to My Account → Order History and select the order.
  2. Choose the item(s) you’d like to return and the reason.
  3. Print the prepaid return label (or follow the instructions provided) and drop off your package.

Refunds
Once we receive and inspect your return, we’ll notify you by email. Approved refunds are issued to your original payment method within [5–10 business days]. Shipping charges are non-refundable unless the return is due to our error (wrong item, defective product).

Exchanges
Need a different size or color? [Select “Exchange” during the return process / Place a new order and return the original for a refund.]

Non-returnable items
[Final sale items, intimates/swimwear for hygiene reasons, gift cards] are not eligible for return.

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us at [support email] within [7 days] of delivery with photos, and we’ll arrange a free replacement or full refund.